This page (together with the documents referred to on it) tells you the terms and conditions on which we supply any of the products (“Products”) listed on our website www.vhi-contactlenses.ie (“our Site”) to you. Please read these terms and conditions carefully before ordering any Products from our Site. You should understand that by ordering any of our Products, you agree to be bound by these terms and conditions.

You should print a copy of these terms and conditions for future reference.

Please click on the button marked “I Accept” when ordering Products from our Site if you accept them. Please understand that if you refuse to accept these terms and conditions, you will not be able to order any Products from our Site.

1.1       Our Site www.vhi-contactlenses.ie is a website operated by GetOptics Ltd (“us" or "we”), registered in England under company number 6537157 with our registered office at 6-8 Underwood Street, London N1 7JQ, UK. Our trading address is VHI Contact Lenses, 9/11 Rockhill, Main Street, Blackrock, Co Dublin.

2.         Your Status

By placing an order through our Site, you warrant that:

3.         How the Contract is formed between You and Us

3.1       After placing an order, you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Product. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the Product has been despatched (the “Despatch Confirmation”). The contract between us (“Contract”) will only be formed when we send you the Despatch Confirmation.

3.2       The Contract will relate only to those Products whose despatch we have confirmed in the Despatch Confirmation. We will not be obliged to supply any other Products which may have been part of your order until the despatch of such Products has been confirmed in a separate Despatch Confirmation.

5.         Our Status

We may also provide links on our Site to the websites of other companies, whether affiliated with us or not. We cannot give any undertaking, that products or services you purchase from third party sellers through our Site, or from companies to whose website we have provided a link on our Site, will be of satisfactory quality, and any such warranties are DISCLAIMED by us absolutely. This DISCLAIMER does not affect your statutory rights against the third party seller. We will notify you when a third party is involved in a transaction, and we may disclose your customer information related to that transaction to the third party seller.

6.         Consumer Rights

6.1       If you are contracting as a consumer, you may cancel a Contract at any time within 14 working days, beginning on the day after you received the Products. In this case, you will receive a full refund of the price paid for the Products in accordance with our refunds policy (set out in Condition 10 below).

6.2       To cancel a Contract, you must inform us in writing and return the Product(s) to us (at our address specified in paragraph 1.1 above) immediately, in the same condition in which you received them, and at your own cost and risk. Prior to despatch you should telephone our Customer Services department ( 1850 20 30 42) to obtain a Returns Authorisation Number and quote this when returning the Product(s).

6.3       Details of this statutory right, and an explanation of how to exercise it, are provided in the Despatch Confirmation. This provision does not affect your statutory rights.

7.         Availability and Delivery

Your order will be fulfilled by the delivery date set out in the Despatch Confirmation or, if no delivery date is specified, then within 30 days of the date of the Despatch Confirmation, unless there are exceptional circumstances.

8.         Risk and Title

8.1       The Products will be at your risk from the time of delivery.

8.2       Ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges.

9.         Price and Payment

9.1       The price of any Products will be as quoted on our Site from time to time, except in cases of obvious error.

9.2       These prices include VAT but exclude delivery costs unless expressly stated on the Site in relation to particular Products or promotions. The costs of delivery will be shown on the Site at the time you order the Products.

9.3       Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Despatch Confirmation.

9.4       Our Site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our Site may be incorrectly priced. We will normally verify prices as part of our despatch procedures so that, where a Product's correct price is less than our stated price, we will charge the lower amount when despatching the Product to you. If a Product’s correct price is higher than the price stated on our Site, we will normally, at our discretion, either contact you for instructions before despatching the Product, or reject your order and notify you of such rejection.

9.5       We are under no obligation to provide the Product to you at the incorrect (lower) price, even after we have sent you a Despatch Confirmation, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mis-pricing.

9.6       Payment for all Products must be by credit or debit card. We accept payment with most major credit and debit cards, details of which are available when you pay for Products ordered. Your credit or debit card will be charged when you place your order.

10.       Our Refunds Policy

10.1      When you return a Product to us (for instance, because you have cancelled the Contract between us, or have notified us in accordance with Condition 21 that you do not agree to any change in these terms and conditions or in any of our policies, or because you claim that the Product is defective), we will examine the returned Product and will notify you of your refund via e-mail within a reasonable period of time. We will usually refund any money received from you using the same method originally used by you to pay for your purchase. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we received your cancellation or the day we confirmed to you via e-mail that you were entitled to a refund for delivery of the defective Product.

10.2      Products returned by you because of a defect will be refunded in full, including a refund of the delivery charges for sending the item to you and the cost incurred by you in returning the item to us.

10.3      Products returned by you within the 14 day period referred to in Condition 6.1 above will be refunded in full, including the cost of sending the item to you. However, you will be responsible for the cost of returning the item to us.

11.       Our Liability

Our liability in connection with any product purchased is strictly limited to the purchase price of that product. We accept no liability for any loss of income or revenue, loss of business, loss of profits or contracts, loss of anticipated savings, loss of data, waste of management or office time or for any indirect or consequential loss or damage of any kind however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.

12.      Law and Jurisdiction

Contracts for the purchase of products will be governed by Irish law. Any dispute arising from, or related to, such contracts shall be subject to the exclusive jurisdiction of the courts of Ireland.